Terms & Conditions

Section 01

Our services

PlatterHub is an AI-powered influencer marketing platform that enables brands and creators to discover, collaborate, launch, and measure campaigns — from brief creation and creator matching through to content delivery and performance reporting.

Information provided when using the Services is not intended for distribution or use in any jurisdiction where doing so would be contrary to applicable law or regulation. Persons who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not designed to comply with industry-specific regulations such as HIPAA or FISMA. If your use of the Services would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Section 02

Intellectual property rights

Our intellectual property

We own or are licensed to use all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, "Content"), as well as all trademarks, service marks, and logos ("Marks"). These are protected by copyright and trademark laws in Canada and internationally.

Content and Marks are provided through the Services solely for your personal, non-commercial use or internal business purposes. No Content or Marks may be copied, reproduced, republished, sold, or commercially exploited without our express prior written permission. Requests should be directed to support@platterhub.ai.

Any breach of these intellectual property rights constitutes a material breach of these Legal Terms and your right to use the Services will terminate immediately.

Your submissions

By sending us any question, comment, suggestion, or feedback ("Submissions"), you assign to us all intellectual property rights in that Submission. We may use Submissions for any lawful purpose without acknowledgement or compensation.

Your contributions

The Services may allow you to create and post content ("Contributions") including text, video, audio, images, and other materials. You understand Contributions may be viewable by other users and through third-party websites.

By posting Contributions, you grant us an unrestricted, irrevocable, perpetual, worldwide, royalty-free licence to use, copy, reproduce, distribute, publish, reformat, translate, and exploit your Contributions for any commercial or advertising purpose, including the right to sublicence. This licence includes use of your name, trademarks, and likeness as applicable.

You are solely responsible for your Contributions and confirm they are lawful, accurate, original, and do not infringe any third-party rights. You agree to reimburse us for any losses arising from your breach of this section.

We reserve the right to remove or edit any Contributions at any time without notice if we consider them harmful or in breach of these Legal Terms, and may suspend or report your account accordingly.

Section 03

User representations

By using the Services, you represent and warrant that:

1. All registration information you submit is true, accurate, current, and complete;
2. You will keep that information up to date;
3. You have the legal capacity to agree to these Legal Terms;
4. You are not a minor in the jurisdiction in which you reside;
5. You will not access the Services through automated or non-human means (bots, scripts, etc.);
6. You will not use the Services for any illegal or unauthorised purpose; and
7. Your use of the Services will not violate any applicable law or regulation.

If any information you provide is untrue or incomplete, we may suspend or terminate your account and refuse all current or future access to the Services.

Section 04

User registration

You may be required to register to access the Services. You agree to keep your password confidential and are responsible for all activity under your account. We reserve the right to remove, reclaim, or change a username that we determine is inappropriate, obscene, or otherwise objectionable.

Section 05

Purchases & payment

We accept the following payment methods: major credit and debit cards (Visa, Mastercard, American Express) and other methods displayed at checkout. All payments are processed in Canadian Dollars (CAD) unless otherwise stated at the time of purchase.

You agree to provide current, complete, and accurate billing information for all purchases. You must promptly update payment details — including card expiry dates — so we can complete transactions. Sales tax will be added where required by law. We may change prices at any time with reasonable notice.

You authorise us to charge your chosen payment method for all amounts due. We reserve the right to correct pricing errors even after payment has been received, and to refuse or limit orders at our sole discretion — including orders that appear to be placed by resellers or distributors.

Section 06

Software

Where software is included with the Services and accompanied by an end-user licence agreement (EULA), the EULA governs your use. Where no EULA is provided, we grant you a non-exclusive, revocable, personal, non-transferable licence to use the software solely in connection with the Services.

All software is provided "as is" without warranty of any kind. You accept all risk arising from use of any software and may not reproduce or redistribute it except as permitted by a EULA or these Legal Terms.

Section 07

Prohibited activities

You may not use the Services for any purpose other than that for which we make them available, and not in connection with any commercial endeavour unless specifically endorsed by us. You agree not to:

• Systematically retrieve data to create or compile a collection, database, or directory without written permission;
• Trick, defraud, or mislead us or other users, including any attempt to obtain sensitive account information;
• Circumvent, disable, or interfere with security-related features of the Services;
• Disparage, tarnish, or otherwise harm the Services or our reputation;
• Use information obtained from the Services to harass, abuse, or harm any person;
• Make improper use of our support services or submit false reports;
• Use the Services in a manner inconsistent with any applicable law or regulation;
• Engage in unauthorised framing of or linking to the Services;
• Upload or transmit viruses, Trojan horses, spyware, or similar malicious code;
• Use automated tools such as scripts, robots, scrapers, or data-mining tools;
• Delete copyright or other proprietary notices from any Content;
• Attempt to impersonate another user or person;
• Upload tracking mechanisms such as web bugs, 1×1 pixels, or passive collection devices;
• Interfere with, disrupt, or create an undue burden on the Services or connected networks;
• Harass, intimidate, or threaten our employees or agents;
• Attempt to bypass any access restriction measures;
• Copy or adapt the Services' source code including HTML, JavaScript, or other components;
• Decipher, decompile, disassemble, or reverse engineer any part of the Services except as permitted by law;
• Use the Services to compete with us or for any revenue-generating commercial purpose outside of your authorised subscription;
• Collect usernames or email addresses to send unsolicited communications.

Section 08

User generated contributions

Where the Services allow you to create and submit Contributions, you represent and warrant that:

• Your Contributions do not infringe any copyright, patent, trademark, trade secret, or moral rights of any third party;
• You are the creator and owner of or have all necessary licences and permissions for your Contributions;
• You have written consent from any identifiable individuals featured in your Contributions;
• Your Contributions are not false, inaccurate, or misleading;
• Your Contributions are not spam, unsolicited advertising, pyramid schemes, or mass mailings;
• Your Contributions are not obscene, violent, harassing, defamatory, or otherwise objectionable;
• Your Contributions do not ridicule, mock, abuse, or threaten any person or group;
• Your Contributions do not violate any applicable law or regulation;
• Your Contributions do not violate the privacy or publicity rights of any third party;
• Your Contributions do not include material harmful to minors or child exploitation;
• Your Contributions do not include discriminatory comments relating to race, national origin, gender, sexual orientation, or disability.

Violation of these requirements may result in suspension or termination of your access to the Services.

Section 09

Contribution licence

By posting Contributions to the Services or linking your account to a social networking account, you automatically grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and licence to host, use, copy, reproduce, distribute, sell, publish, broadcast, archive, cache, publicly perform, publicly display, reformat, translate, excerpt, and distribute such Contributions for any purpose — commercial, advertising, or otherwise — and to prepare derivative works from or incorporate them into other works. This licence extends to all media formats and channels now known or hereafter developed, and includes use of your name, company name, trademarks, logos, and personal or commercial images as applicable.

You waive all moral rights in your Contributions. We do not assert ownership over your Contributions — you retain full ownership and any associated intellectual property rights. We are not liable for any statements or representations made in your Contributions. You are solely responsible for your Contributions and agree to hold us harmless from any related legal action.

We reserve the right, at our sole discretion, to edit, redact, re-categorise, pre-screen, or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor Contributions.

Section 10

Mobile application licence

Use licence

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices you own or control, strictly in accordance with these Legal Terms. You shall not:

1. Decompile, reverse engineer, disassemble, or attempt to derive the source code of the App, except as permitted by applicable law;
2. Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App;
3. Violate any applicable laws, rules, or regulations in connection with your use of the App;
4. Remove, alter, or obscure any proprietary notice posted by us or our licensors;
5. Use the App for any revenue-generating or commercial purpose for which it is not designed;
6. Make the App available over a network permitting simultaneous use by multiple devices or users;
7. Use the App to create a product, service, or software that competes with or substitutes for the App;
8. Use the App to send automated queries or unsolicited commercial communications; or
9. Use any of our proprietary interfaces or intellectual property in the development of competing applications or devices.

Apple and Android devices

The following additional terms apply when you obtain the App from the Apple App Store or Google Play (each an "App Distributor"):

• The licence granted is a non-transferable licence to use the App on devices running Apple iOS or Android as applicable, and in accordance with the relevant App Distributor's usage rules;
• We are responsible for maintenance and support of the App; neither Apple nor Google has any obligation to provide maintenance or support;
• In the event of any warranty failure, you may notify the App Distributor who may refund the purchase price if any; the App Distributor bears no further warranty obligation;
• You represent that you are not located in a country subject to a US government embargo, and are not on any US government prohibited parties list;
• You must comply with applicable third-party terms when using the App; and
• App Distributors are third-party beneficiaries of this mobile application licence and have the right to enforce it against you.

Section 11

Social media

You may link your account to third-party social media accounts ("Third-Party Accounts") by providing login credentials or granting us access. You represent that you are entitled to share such access without breaching the terms of those accounts and without creating any obligation for us to pay fees.

By linking a Third-Party Account, you understand that: (1) we may access and store content from that account ("Social Network Content") to make it available through the Services; and (2) we may submit to and receive additional information from that account as notified at the time of linking.

Publicly posted content from Third-Party Accounts may be visible through your profile on the Services. If a Third-Party Account becomes unavailable or access is revoked, related Social Network Content may no longer be accessible through the Services. You may disconnect linked accounts at any time through your account settings or by contacting us.

Your relationship with third-party social media providers is governed solely by your agreements with them. We are not responsible for any Social Network Content and make no effort to review it for accuracy, legality, or non-infringement. We may access your email address book or contacts list solely to identify contacts who have also registered to use the Services.

Section 12

Third-party websites and content

The Services may contain links to third-party websites ("Third-Party Websites") and third-party content including articles, images, video, and applications ("Third-Party Content"). We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we are not responsible for them.

Inclusion of, linking to, or permitting the use of any Third-Party Website or Content does not imply our approval or endorsement. If you leave the Services to access a Third-Party Website, these Legal Terms no longer apply. You should review the applicable terms and privacy practices of any third-party site.

Any purchases you make through Third-Party Websites are exclusively between you and the relevant third party. We take no responsibility for such purchases, and you agree to hold us blameless from any related harm or loss.

Section 13

Services management

We reserve the right, but not the obligation, to:

1. Monitor the Services for violations of these Legal Terms;
2. Take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting to law enforcement;
3. Refuse, restrict, limit, or disable access to any Contributions or portion thereof, at our sole discretion;
4. Remove from the Services any files or content that are excessive in size or burdensome to our systems; and
5. Otherwise manage the Services to protect our rights and property and facilitate proper functioning.

Section 14

Privacy policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Services are hosted in Canada. If you access the Services from any region with laws governing personal data collection that differ from Canadian law, your continued use of the Services constitutes your consent to have your data transferred to and processed in Canada.

Section 15

Copyright infringements

We respect the intellectual property rights of others. If you believe that any material available through the Services infringes a copyright you own or control, please notify us immediately using the contact information in Section 28. Please be aware that you may be liable for damages if you make material misrepresentations in a notification. If you are unsure whether material infringes your copyright, consider consulting a legal professional before notifying us.

Section 16

Term & termination

These Legal Terms remain in full force while you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to or use of the Services to any person for any reason — including breach of any representation, warranty, or covenant in these Legal Terms, or any applicable law. We may terminate your account and delete any content or information you have posted at any time.

If your account is terminated or suspended, you are prohibited from registering a new account under your name, a fake name, or the name of any third party. We also reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive redress.

Section 17

Modifications & interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason without notice. We have no obligation to update any information on the Services and will not be liable for any modification, suspension, or discontinuance.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or maintenance-related interruptions. We reserve the right to revise, suspend, or discontinue the Services at any time without notice, and we bear no liability for any resulting loss, damage, or inconvenience.

Section 18

Governing law

These Legal Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. PLATTER HUB INC and you irrevocably consent to the exclusive jurisdiction of the courts of Ontario, Canada to resolve any dispute arising in connection with these Legal Terms.

Section 19

Dispute resolution

Informal negotiations

Before initiating any formal proceeding, both parties agree to first attempt to resolve any dispute informally for at least thirty (30) days. Informal negotiations begin upon written notice from one party to the other.

Binding arbitration

Any dispute arising out of or in connection with these Legal Terms that cannot be resolved through informal negotiation shall be referred to and finally resolved by binding arbitration. The seat of arbitration shall be Toronto, Ontario, Canada. Proceedings shall be conducted in English, and the governing substantive law shall be that of Ontario, Canada. The number of arbitrators shall be one (1) for disputes under CAD $100,000 and three (3) for disputes above that threshold.

Restrictions

All arbitration shall be limited to the dispute between the parties individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right to arbitrate on a class-action basis; and (c) there is no right to bring claims in a purported representative capacity on behalf of the general public.

Exceptions

The following disputes are not subject to informal negotiation or binding arbitration: (a) disputes relating to enforcement or validity of intellectual property rights; (b) disputes arising from allegations of theft, piracy, privacy invasion, or unauthorised use; and (c) claims for injunctive relief. If any part of this provision is found to be illegal or unenforceable, that portion shall be severed and the remaining provisions shall continue to apply.

Section 20

Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Section 21

Disclaimer

Section 22

Limitations of liability

Section 23

Indemnification

You agree to defend, indemnify, and hold us harmless — including our subsidiaries, affiliates, officers, agents, partners, and employees — from any loss, damage, liability, claim, or demand (including reasonable legal fees) made by any third party arising out of or relating to: (1) your Contributions; (2) your use of the Services; (3) breach of these Legal Terms; (4) breach of your representations or warranties; (5) violation of any third party's rights, including intellectual property rights; or (6) any harmful act toward another user you connected with through the Services.

We reserve the right, at your expense, to assume exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with our defence of any such claim. We will make reasonable efforts to notify you of any such claim upon becoming aware of it.

Section 24

User data

We will maintain certain data you transmit to the Services for the purpose of managing service performance. Although we perform routine data backups, you are solely responsible for all data you transmit or that relates to any activity you undertake using the Services. We shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from any such loss or corruption.

Section 25

Electronic communications, transactions, and signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction records. You waive any rights or requirements under any laws that require original signatures, delivery or retention of non-electronic records, or payment or credit by means other than electronic.

Section 26

California users and residents

If you are a California resident and your complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

Section 27

Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of that right or provision. These Legal Terms operate to the fullest extent permissible by law.

We may assign any or all of our rights and obligations to others at any time. We are not responsible for any loss, damage, delay, or failure to act caused by events beyond our reasonable control. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms or your use of the Services. These Legal Terms will not be construed against us by virtue of having drafted them. You waive any defences based on the electronic form of these Legal Terms or the absence of physical signatures.

Section 28

Contact us

To resolve a complaint regarding the Services, or for further information about your rights and obligations, please contact us:

Additional Terms

SMS Communications

By opting in, you agree to receive SMS messages from PlatterHub regarding your inquiry, appointment scheduling, and related updates. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any goods or services.